Ghost Networks: How provider data inaccuracies impact access to care

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As the boom in digital, remote and telehealth companies sets its sights on furthering the consumerization of healthcare access–long needed to finally address glaring disparities and social factors driving gaps in access to care and good outcomes–one factor seems to have been left out of the equation: the demographic and practice information on the actual providers seeing the patient is not accurate.

The provider directory data behind the searches–whether from a voice activated smart speaker, a phone or a major insurance carrier website–is simply out of date. The Centers for Medicare and Medicaid found that 45.1% of provider directory locations listed in online directories were inaccurate.

What we have is a digital technology boom for consumers to access healthcare and the fundamental data source behind it has been, well, just that–left behind.



Ghost Networks: How provider data inaccuracies impact access to care
Online Provider Directory Review Report

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